Your line is open.Thank you. For those who cannot join the call live, a replay will be archived on the Genpact website after the end of the call. We're already seeing this in the quality of our conversations, thinking through their change agendas with them and how we can partner with them on execution.
And I guess a little bit on Ashwin's question, too. Typically, what we are doing is making the client's operations even more efficient and effective and saving money versus their existing run rate.That's great. This, combined with our genome reskilling platform has been a home run in these times. So I wasn't sure if some of these deals overall might come in a little bit quicker and make up for some of the second quarter pause.
I see that happen, and we think that's the way ultimate business will be, does it have a benefit on margins? Are there one-off projects saying here, I want to make sure there aren't onetime revenues or pull forwards or of some kind?
So I was just thinking about the second half.Thanks so much. Your line is open.In times of uncertainty, strategic partnerships with deep client intimacy means more than ever, and CXOs and boards continue to look for ways to drive change in their organizations to achieve outcomes in both the short and the long term. I mean, I guess this is the major question everybody is trying to figure out.
Right? Stay safe and healthy here. Great. Got it And the last question I've been thinking about is this delivery model, and you guys have done a wonderful job to keep up the supply levels and move virtually.
That's really helpful.
So Ed, great question. The broad teams that cut across these new opportunities are increased consumption of cloud-based services, automating and digitizing for rapid payback, and analytics that deliver real-time predictive insights.Yes.
And could you also talk about the inorganic contribution?The last couple of months have reinforced the importance of flawless execution, client intimacy and Net Promoter Score as the true North star of our culture.
We estimate that more than 85% of our portfolio is positioned to weather the short-term economic challenges of the current environment. I would say, going forward, we have a good handle on the impact driven by supply. The productivity levels that we are seeing is there's a way by which we can make that a science, then that product level is great. Our teams are providing food and hygiene products for displaced migrant workers and children in India and Latin America.Our net debt-to-EBITDA ratio for the last four rolling quarters was 1.85 times. ; Transform with digital Genpact leads enterprises into a rewarding future with digital innovation. Just want to get a little bit more color on delivery capacity.All of our industry verticals consumer goods retail, life sciences, healthcare, banking and capital markets, insurance, high-tech, and industrial manufacturing and services grew nicely. Right?
At a broader level, we have seen better service level performance for more than 50% of our services and only a small single-digit percentage of our services have performed below par.Yes. I would say, clearly, these are times where it is important to keep total value that you're creating for clients in mind and make sure that you are focused on solving for their challenges and opportunities.
We have the flexibility to move in different directions. Let loan one affected by pandemic.
Depending on the service, that proportion will be different.Hey. Most of these engagements have continued demonstrating both our ability to deliver these virtually, as well as the essential nature of some of the change programs we need for our clients.I don't know if we need to go there yet with the breakout. In addition to the work we have done with our clients, we have also engaged directly with the communities from which we provide our services. Discover Genpact Cora’s products Choose from our portfolio of powerful products to accelerate transformation. Good job.We are ready for a lot of new services and new solutions in transformation services, but in terms of just share volume, that obviously has slowed down.
That's the biggest disconnect, as Tiger mentioned and I mentioned on my prepared remarks. 12) add Details. Our exposure to the hardest-hit industry such as travel, hospitality, and leisure and energy is limited. We have taken our end-to-end smart enterprise process, SEP frameworks, and refresh them for this new model focusing on security controls, monitoring service level adherence, and maximizing employee productivity in a work from home environment.
We believe our culture of embracing change, our entrepreneurial spirit, our passionate can-do attitude, and our focus on client outcomes will be a huge differentiator in the market and is one of the key reasons we win.Our strategic focus on what kind of capabilities we want to bring in have been pretty clear. We will continue to assess the market dynamics and hopefully be in a better position to provide our full-year outlook during our second-quarter earnings call. When we went through the global financial crisis many years ago, that's exactly what we did with a certain set of industries.It's just harder to do in a quarter, even two quarters.
So the trajectory is a bit better and we have visibility that April should -- sorry, May should be better than April. Actually, Tien-Tsin, the reality is, if it is the insurance client that we won, they don't know us that well.
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